This policy covers the Vacate app and getvacate.com. It follows the privacy information available in the app and adds the website beta request flow.
Information you add to Vacate
Vacate handles your profile name and, when you choose a contact method, a verified phone number or email address. Trips can contain destinations, dates, itinerary items, travel plans and booking details you record, notes, lists, comments, and shared photos. If you use the private traveler directory, Vacate also stores the traveler names and loyalty membership details you add there. Shared photo records may include capture time, size, and Live Photo pairing details.
Some trip information is kept on your device. Information you choose to share with a trip is synchronized through Vacate’s cloud service so authorized trip members can see it. Personal notes and list items are kept separate from shared trip content. The private traveler directory belongs to your profile rather than to a shared trip.
Photos, places, and weather
Vacate can read photo information on your device for features such as Photo Map. The shared-photo service does not send a photo’s GPS coordinate. If you add a destination or itinerary location, that information is stored with the trip. Vacate uses Apple Weather to show weather context for trip destinations; location information needed for that request is handled through Apple’s service.
Devices and service records
Vacate uses device credentials and push notification tokens to keep your account connected and deliver notifications. We keep operational and security records needed to run, protect, and troubleshoot the service. Vacate does not currently use a general-purpose analytics or crash-reporting service.
Who can see shared content
People authorized for a shared trip can see content you share with that trip. Trip membership can change, and someone who can view shared content may save or screenshot it outside Vacate. Vacate cannot erase copies that someone else has saved.
Services that help run Vacate
Cloudflare provides cloud infrastructure, data storage, media storage, website hosting, and protection for the beta request form. Apple provides device services, weather, and push delivery. Twilio helps deliver SMS verification, and Resend helps deliver email verification and invitations. The beta request form uses Cloudflare Turnstile to help prevent abuse, and Resend to deliver your request by email. These services receive information needed for their roles.
Beta requests and support messages
If you request beta access, we receive your name, email address, and any optional message you include. We use these details to review your request and contact you about beta access. If you email support or contact us about an integration, we use the information in your message to respond. We do not use a beta request as permission to send unrelated marketing messages.
Messages and notifications
Vacate may send invitations, verification codes, account and security messages, trip updates, reminders, and push notifications. You can manage supported push notifications in Vacate and iOS Settings.
Deletion and retention
Removing shared content from a trip starts deleting its Vacate-hosted media, if you have permission to remove it. Hiding content changes only what you see. If you own a trip, deleting it can remove its hosted trip data. For account deletion, contact support so we can review the request and explain what can be removed. Some copies may remain for a limited time in backups, caches, security and fraud records, disaster recovery systems, or where preservation is required by law. Email correspondence, including beta requests, is managed separately from in-app trip deletion; contact us if you want us to remove it.
Security and legal requests
We use reasonable safeguards, but no internet service can promise perfect security. We may disclose information when required by law, to respond to valid legal process, or to protect people and the service. Vacate does not sell your photos.
Changes and contact
We may update this policy as Vacate changes. When a change matters, we will update the date or version and provide notice when appropriate. For privacy questions or requests, email support@getvacate.com.